Our dedicated New Home Customer Service team is here to support you with any queries you have regarding your new home at Graven Hill, ensuring your journey with us remains smooth and transparent. Graven Hill Village Development Company are proud members of the New Homes Quality Board (NHQB). Therefore, we are committed to delivering exceptional aftercare in line with the highest standards set out by the New Homes Quality Code (NHQC).
How to Contact Us:
In accordance with the NHQB standards, you have access to a comprehensive 24-hour emergency and warranty cover for the first two years from the date of legal completion. If you need to report any issues or concerns with your home, please contact our Customer Service team at:
- Email: customerservices@gravenhill.co.uk
- Phone: 07753 273372
For urgent, out-of-hours home emergencies that cannot wait until the next business day, please contact NPA at 0345 450 9269
Our After-Sales Service
We follow the NHQB guidelines to ensure your new home meets the highest quality standards. While every effort has been made to ensure your home is perfect, we understand that minor issues may arise once you begin living in it. These concerns are fully covered under your two-year New Homes Warranty.
If you notice any issues or have concerns about your home, please contact our New Home Customer Services team, and we will:
- Log the Details: Record your concern in accordance with NHQB’s standards.
- Arrange Assistance: Schedule a repair or request photos to better understand the issue.
- Inspection: If needed, we’ll arrange for an inspection to ensure the problem is properly assessed and resolved.
Our goal, in line with NHQB’s quality benchmarks, is to resolve most issues within 30 days. Should a delay occur due to material lead times or other circumstances, we will provide regular updates and a clear timeline for resolution.
At Graven Hill Village Development Company, we take pride in adhering to NHQB’s principles of fairness, transparency, and customer protection. We aim to provide a service that is both professional and considerate of your needs. If something doesn’t go as planned, we kindly ask for your patience as we work diligently to resolve it. We are committed to fostering a respectful environment for all, and we appreciate your understanding. Please be mindful that any aggressive or inappropriate behaviour toward our team will not be tolerated, in accordance with NHQB’s commitment to a respectful customer experience.
New Homes Quality Code
Graven Hill Village Development Company is a registered member of the New Homes Quality Board (NHQB), and our customers are protected by the New Homes Quality Code (NHQC).
The version of the Code that applies to you depends on the date that you reserved your home.
If you reserved your home on or before 1 March 2026
You are protected under the New Homes Quality Code – Version 1 (October 2023)
If you reserved your home on or after 2 March 2026
You are protected under the New Homes Quality Code – Version 2 (March 2026)
You can download and read the relevant code below:
Code V1 – October 2023
For customers who reserved their home on or before 1 March 2026 [Download the New Homes Quality Code – Version 1]
Code V2 – March 2026
For customers who reserved their home on or after 2 March 2026 [Download the New Homes Quality Code – Version 2]
If you are unsure which version of the Code applies to you, please contact our Customer Services team.
To find out more about the New Homes Quality Code visit https://www.nhqb.org.uk/.