Customer notice and update regarding COVID-19 • 24 March 2020

Today, Graven Hill has decided to close all onsite operations at the development, including our head office at The Plot Shop in Bicester town centre.

This is a coordinated closedown of our development, ensuring that any urgent safety works are completed and the site is left secure by the end of the week. All works undertaken during this period will be made in-line with the Government’s current guidance on social distancing.

Karen Curtin, managing director said: “Health and safety has always been paramount to the company, along with the health and wellbeing of our staff, contractors, supply chain, our customers and those who live in our pioneering community. We are in unprecedented times and the Board has decided to take this action to support the Government to reduce the spread of COVID-19.”

Sales Team & Customer Care

Although we are unable to meet face-to-face or show you around our development at the moment, our Sales team is still readily available by phone and email to answer any questions you may have and assist in helping you find your dream home at Graven Hill.

Please call 01869 390 009 or email [email protected].

We are doing our best to continue to offer the high level of service that you have come to expect. Our team are still responding to customer enquiries and logging, monitoring and managing these as promptly as possible. We will be ensuring that urgent works are allocated to the relevant parties but at this stage, we are unable to provide specific dates for non-essential works until more clarity from Government is released.

In the event of an emergency, if you are currently living in one of our Custom Build New Homes, please contact NPA as normal to log your query. If you are a Bromford Housing Associate resident, please contact Bromford as normal.

We are still able to send out emergency plumbers and electricians for essential works, but all non-emergency defects and issues will be tended to according to current government guidance.

Thank you for your patience and support during this time.

Important Contact information

Graven Hill Sales Team:

01869 390 009
[email protected]

NPA:

0345 450 6269
[email protected]

Bromford Housing Association:

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