Customer notice and update • 5 January 2021

In light of new lockdown rules come into effect on Tuesday 5 January, we are pleased to say that the housing industry remains open.

For the time being, our head office at The Plot Shop will remain closed to the public but our Marketing Suite will be open as usual, with secure procedures in place to protect both our team and customers.

If you would like to come and see us during the lockdown, please bear in mind that only essential travel is advised and that all visits are being carried out by appointment only.

The team will only be able to carry out viewings with customers who are in a proceedable position (e.g. do not have anything to sell or have sold their current property).

We would like to take the time to thank you for your patience during this time, and actively encourage you to make use of our virtual site tour and additional online tools before making a in-person appointment. Our Sales team are still readily available for virtual appointments to discuss your requirements.

Karen Curtin, managing director said: “Health and safety remains our priority and we continue to work closely with our employees, contractors and supply chain to ensure that work can be carried out safely.”

Sales Team & Customer Care

Our Marketing Suite remains open by appointment only. The team are available 7 days a week between 10am to 5pm on Monday to Friday and 10am to 4pm, Saturday and Sunday. We encourage that you make the most of our virtual site tour and explore our virtual home tours before making an appointment in person.

Please call 01869 390 009 or email sales@gravenhill.co.uk.

We are doing our best to continue to offer the high level of service that you have come to expect. Our team are still responding to customer enquiries and logging, monitoring and managing these as promptly as possible. We will be ensuring that urgent works are allocated to the relevant parties but at this stage, we are unable to provide specific dates for non-essential works until more clarity from Government is released.

In the event of an emergency, if you are currently living in one of our Custom Build New Homes, please contact NPA as normal to log your query. If you are a Bromford Housing Associate resident, please contact Bromford as normal.

We are still able to send out emergency plumbers and electricians for essential works, but all non-emergency defects and issues will be tended to according to current government guidance.

Thank you for your patience and support during this time.

Important Contact information

Graven Hill Sales Team:

01869 390 009
sales@gravenhill.co.uk

NPA:

0345 450 6269
gravenhill@npa247.com

Bromford Housing Association:

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