Customer notice and update regarding COVID-19 • 11 May 2020

Since closing our site on 27 March, we have extensively reviewed guidance from both the Construction Leadership Council and Public Health England to develop new protocols that incorporate the necessary protect measures for our contractors to safely return to site. As of Monday 11 May, we have resumed limited construction works.

For the time being, our Marketing Suite and head office at The Plot Shop remain closed but our Sales team are still available to take emails and virtual calls.

Karen Curtin, managing director said: “Health and safety remains our priority and we continue to work closely with our employees, contractors and supply chain to ensur that work can be carried out safely.”

Sales Team & Customer Care

Although we are unable to meet face-to-face or show you around our development at the moment, our Sales team is still readily available by phone and email to answer any questions you may have and assist in helping you find your dream home at Graven Hill.

Please call 01869 390 009 or email [email protected].

We are doing our best to continue to offer the high level of service that you have come to expect. Our team are still responding to customer enquiries and logging, monitoring and managing these as promptly as possible. We will be ensuring that urgent works are allocated to the relevant parties but at this stage, we are unable to provide specific dates for non-essential works until more clarity from Government is released.

In the event of an emergency, if you are currently living in one of our Custom Build New Homes, please contact NPA as normal to log your query. If you are a Bromford Housing Associate resident, please contact Bromford as normal.

We are still able to send out emergency plumbers and electricians for essential works, but all non-emergency defects and issues will be tended to according to current government guidance.

Thank you for your patience and support during this time.

Important Contact information

Graven Hill Sales Team:

01869 390 009
[email protected]

NPA:

0345 450 6269
[email protected]

Bromford Housing Association:

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