Are you a positive, customer-focussed, ‘can do’ person?

Graven Hill are currently looking for a new Customer Service Administrator to join our team.

We’re Hiring!

Role: Customer Service Administrator
Salary: £20,000 – £22,000 (depending on experience) + competitive package
Based: Graven Hill Development, Bicester

The Customer Service Administrator role is varied.  It primarily supports the Site Operations Team whose focus is to interface with building contractors who carry out groundworks and delivery of home and with self-builders who are building their dream home.  You will be responsible for maintaining databases for utilities, remedial works required to new build properties and supporting the Site Operations Team with administrative support.  You will also be required to organise team meetings and produce agendas and minutes.

In the absence of the Office Manager you will provide support to ensure The Plot Shop and Site Office are welcoming places to work.

Finally, you will provide, on an ad-hoc basis, support to the Sales and Marketing teams, assisting them in their interactions with purchasers and in the preparation for and at events.

The role is part-time.  You will be required to work four days/30 hours per week and working hours can be flexible/negotiable.

The Customer Service Administrator will have the opportunity to work across the breadth of the organisation, involving themselves in many exciting projects.  It is therefore essential that the incumbent is a team player, good communicator and someone who can work independently under their own initiative.

Key Experience and Skills

  • Extensive experience of working in a customer focussed office providing administrative support.
  • Demonstrable experience in organising meeting and producing minutes.
  • Strong IT skills and a working knowledge of Microsoft Office, particularly Word and Excel.
  • Self-confident, decisive, resilient and able to thrive under pressure in a fast-paced, changing, team environment.
  • Excellent communication and interpersonal skills.
  • First rate planning and organisational skills.
  • Drive, determination and a ‘can do’ attitude.
  • Experience of administration in defects management, construction or property development environment desirable.
How to apply

To apply for this role, please email your CV and cover letter to Garry McCormack at [email protected] or call Garry on 01869 396070 for an informal discussion.

The closing date for this role is Friday 26th April, interviews are due to commence 1st or 2nd of May.

About Graven Hill

Graven Hill is the UK’s first large-scale self and custom build development project and is leading the way in making building your own home mainstream, as seen on Channel 4’s Grand Designs: The Street. The project is being delivered by Graven Hill Village Development Company (GHVC), a company wholly owned by Cherwell District Council. Graven Hill is an ex-Ministry of Defence site located to the southern edge of Bicester, Oxfordshire, and will evolve over the next decade as a new community of up to 1,900 homes.

It is expected that around 40% of these homes will be designed or built by the purchasers themselves. Home-buyers can alternatively choose to tailor the design and finish of a ready-built home.

As well as the residential development, community facilities will also be provided, including; shops, a village pub, community centre, school and nursery, as well as public open spaces and sports facilities. Part of the wider Graven hill site has also been set aside for 1 million square feet of commercial investment over the life of the project.

The concept of Graven Hill opens up the possibility for anyone to design and create their own home. Purchasers have a wide choice of routes to making their self-build dream a reality, at prices that compare favourably to the local property market. There are options for all sizes of build and budget. The purchaser’s self/custom build journey can also be as ‘hands on’ or ‘hands off’ as they feel comfortable.

GHVDC will be directly providing a range of products across the site, including Self-Build plots, Custom Build new homes, Apartments and Affordable homes.

We are mainly based at the Plot Shop in the centre of Bicester, a 5-minute drive from the site. We also have a presence on our development in Bicester, which is where this role will be based. The organisation currently has staff covering functions including; Sales & Marketing, Operations and Finance & Governance.